L-Door Cookie Policy

Cookie Policy

General

  1. This cookie policy ("Cookie Policy") regulates the use of cookies and similar technologies as part of your use of our Website (the "Website") and the accompanying services (jointly referred to hereinafter as "Services"). This processing is performed by L-door as data controller, with registered office at Denderstraat 29, 1770 Liedekerke ("we”, “our"), registered with the CBE (Crossroads Bank for Enterprises) under number BE0878.712.805 in accordance with the applicable legislation relating to the protection of personal data.
  2. Cookies are small text files that are filed on the hard drive of a device and that contain certain information, which sometimes includes personal data. When you use our Website and/or Services, we then also collect and process other personal information by way of cookies and similar technologies. Read our Privacy Policy if you want to know more.
  3. By continuing to use our Website and/or Services or by clicking “Accept” after you have been notified of the use of cookies and similar technologies, you acknowledge that you have carefully read this Cookie Policy and that you unreservedly agree with it. You can change your cookie preferences at any time. You can click on "cookie settings" at the bottom of the footer.
  4. We reserve the right to change, supplement or replace this Cookie Policy from time to time. Your attention will be drawn to such changes, additions to or replacements through our Website and/or Services. If you do not agree with these changes, additions or replacements, we request you to send an email to communication@l-door.be. If we have not received any notification of this within three (3) working days after you have been notified of the changes, supplements or replacements through our Website or Services, you will be presumed to have accepted any changes, supplements or replacements.
  5. This cookie policy was last modified on 24/09/2020.

Which cookies and why?

1. When you visit and/or use our Website, we place cookies or use similar technologies with which we collect and process personal data about you. Such cookies and similar technologies consist of the following, for example:

__cookie_consent
Type: Functional cookie
Purpose: Indicates whether the cookie consent should be shown or whether it has already been accepted
Store period: Expires after one year

AWSALBCORS
Type: Functional cookie
Purpose: to register which server cluster serves the visitor. This is used in connection with load balancing, to optimise the user experience.
Storage period: Expires after six days

AWSALB
Type: Functional cookie
Purpose: registers which server cluster serves the visitor. This is used in connection with load balancing, to optimise the user experience.
Storage period: Expires after one day

SESS#
Type: Functional cookie
Purpose: Maintains user statuses across page requests.
Storage period: Expires after one day

_ga
Type: analytical
Purpose: creates unique ID to track statistical data about website visits in Google Analytics.
Storage period: expires after 2 years

_gat
Type: analytical
Purpose: is used to send a request ratio to Google Analytics.
Storage period: expires after 1 day

_gid
Type: analytical
Purpose: is used to keep statistical data about website visits in Google Analytics
Storage period: expires after each session

_hjAbsoluteSessionInProgress
Type: analytical
Purpose: is used to count how often a website has been visited by several visitors - this is done by assigning the visitor an ID, so that the visitor is not registered twice.
Storage period: expires after 1 day

_hjIncludedInPageviewSample
Type: analytical
Purpose: determines whether the user's navigation should be recorded in a particular statistical place holder.
Storage period: never expires

hjid
Type: analytical
Purpose: is placed when the customer first lands on a page with the Hotjar script. It is used to retain the random user ID, unique to that site in the browser. This ensures that behaviour on subsequent visits to the same site is attributed to the same user ID.
Retention period: never expires

_hjjTLDTest
Type: analytical
Purpose: detects the SEO ranking for the current website. This service is part of statistics and third party maintenance analysis.
Retention period: expires after one session

_fbp
Type: marketing
Purpose: used to deliver a range of advertising products, such as real-time bidding from external advertisers by Facebook.
Retention time: expires after 3 months

fr
Type: marketing
Purpose: to send personalized advertisements via Facebook
Storage time: expires after 3 months

tr
Type: marketing
Purpose: to send personalized advertisements via Facebook
Storage time: expires after each session

ads/ga-audiences
Type: marketing
Purpose: used by Google AdWords to contact users who are likely to become customers in the future.
Storage time: expires after each session

IDE
Type: marketing
Purpose: helps us to analyse and optimise our advertising campaigns. This information is shared with Double Click
Storage time: expires after one year

pagead/1p-user-list/#
Type: marketing
Purpose: Tracking cookie for targeted ads
Storage time: expires after each session

test_cookie
Type: marketing
Purpose: is used to check whether the user's browser supports cookies.
Storage time: expires after one day

2. You can prevent cookies from being stored or remove cookies already stored by adjusting the settings in your browser. You find help to adjust these settings on the website of the browser that you use. Remember that disabling cookies when visiting the Website may cause some or all of the functions of the Website not to work properly.

If you have a complaint regarding our processing of your personal data, you can always contact us at the following email address communication@l-door.be. If you are still not satisfied with our answer, then you are at liberty to file a complaint with the competent data protection authority, the Belgian Privacy Commission. For more information, go to https://www.privacycommission.be.

With whom we share data

  1. We will not send your personal data to third parties in an identifiable manner if this is not required to provide the Services, without your express consent.
  2. We may use third party processors to provide you with the Website and/or Services. We ensure that third party processors may only process your personal data on our behalf and on our written instructions. We guarantee that all external processors are selected with due care so that we can count on the security and integrity of your personal data.
  3. We may transfer anonymised and/or aggregated data to other organisations which may use this data to improve products and services and to organise the marketing, presentation and sale of customised products and services.

Where we process data

  1. We and our third party processors will only process your identifiable personal data in the EEA.
  2. We may transfer your anonymised and/or aggregated data to organisations outside the EEA. If such a transfer takes place, we will ensure that there are appropriate safeguards in place to guarantee the security and integrity of your personal data, and that all rights relating to personal data that you may enjoy under applicable mandatory law are guaranteed.

How we process data

  1. We will use our best efforts to process only the personal data necessary to achieve the purposes set out in this Cookie Policy. We will process your personal data in a legal, fair and transparent manner. We will do our utmost to keep personal data accurate and up to date.
  2. Your personal data will only be processed as long as necessary to achieve the purposes stated in this Cookie Policy or until you withdraw your consent to its processing. Please note that withdrawal of consent may mean that you are no longer able to use all or part of the Website or Services. If you have registered with our Website, we will delete your personal data if you delete your profile, unless a legal or regulatory obligation or a court or administrative order would prevent us from doing so.
  3. We will take appropriate technical and organisational measures to keep your personal data secure against unauthorised access or theft and against accidental loss, manipulation or destruction. Access by our staff or staff of our external processors is only possible on a need-to-know basis and is subject to strict confidentiality obligations. However, you understand that care for safety and security are best effort obligations that can never be guaranteed.

Your rights

  1. You have the right to request access to any personal data that we process about you. However, requests for access which are manifestly made with a view to causing nuisance or damage to us will not be dealt with.
  2. You have the right to request that any personal data concerning you which is incorrect or inaccurate be rectified free of charge. If you have registered on our Website, you can correct many of these details yourself via your profile. If such a request is made, you must also enclose proof that the personal data for which correction is requested are inaccurate.
  3. You have the right to withdraw the consent that you have given us for the processing of data, but this withdrawal will not affect data that we have already collected through cookies or similar technologies on the basis of your prior consent. If you no longer wish us to collect data via cookies or similar technologies, you can change your browser settings or delete cookies at any time.
  4. If the intended processing qualifies as direct marketing, you have the right to object to this processing free of charge and without justification.
  5. You have the right to request that personal data relating to you be deleted if it is no longer necessary in the light of the purposes set out in this Cookie Policy or if you withdraw your consent to its processing. However, you should be aware that a request for deletion will be assessed by us in the light of legal or regulatory obligations or administrative or judicial orders which may prevent us from deleting the personal data concerned.
  6. In lieu of deletion, you may also request that we limit the processing of your personal data if (a) you dispute the accuracy of such data, (b) the processing is unlawful or (c) the data is no longer necessary for the stated purposes, but you need them to defend yourself in legal proceedings.
  7. Where your personal data are processed on the basis of consent or on the basis of a contract and the processing is carried out by automated means, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and, if technically possible, you have the right to transfer these data directly to another service provider. The technical feasibility of this will be assessed exclusively by us.
  8. If you wish to make a request to exercise one or more of the above rights, please send an e-mail to communication@l-door.be. This request must clearly state which right you wish to exercise and why. It must also be dated and signed and accompanied by a digitally scanned copy of your valid identity card showing your identity. We will inform you immediately of the receipt of such a request. If the request proves to be well-founded, we will grant it as soon as reasonably possible and no later than thirty (30) days after receipt of the request.
  9. If you have a complaint about the processing of your personal data by us, you can always contact us via the e-mail address communication@l-door.be. Should you remain dissatisfied with our response, you are free to submit a complaint to the competent data protection authority, the Belgian Privacy Commission. For more information, please visit http://www.privacycommission.be.